Our Tech Support & Service Process

We offer multiple ways for you to advance your IT issues to us, so we can take ownership of the problem and resolve the issue in the quickest possible manner.

Email Access:

For the quickest response, we recommend that you do the following to get the support and service you need: Email your request to msoc@nof.com with details of the issue or issues that you’re currently experiencing.

No email access? Not a problem! 

We know that email is not always an option which is why we also offer you the option to logon to your client portal and create the ticket directly.  Get started by clicking here to go to the client portal login page.

No internet access?  We’re still here to help you! 

If email and web access are both limits, you can always pick up the phone and contact us directly by (850) 434_-8600 or 1 (800) 368_-2315 and someone will assist you in getting your ticket created.  All tickets, regardless of how the ticket was opened, may be reviewed and tracked in your client portal.

So, how does it work?

Once you have sent an email to info@nof.com or called us on the phone at (850) 434_-8600 or 1 (800) 368_-2315 with details of the problem you’re currently experiencing, results in several things to happen:

  • An automatic response – All new tickets when created have an automatic response to the client which contains the ticket number and outlines your problem.
  • An automatic ticket number – New tickets are reviewed by our Operations Center and then get assigned to an appropriate resource to begin working on your issue.  Your automatic acknowledgment will indicate the acceptance and assignment of your ticket.
  • You will receive a call – From your assigned resource to review your ticket issue and ensure the issue has been defined correctly and that we have all the appropriate information to begin working on and resolving your issue.  Your assigned resource may work with you via chat, phone, and remotely to begin problem resolution as quickly as possible.
  • You will be kept informed – As progress is made to resolve your ticket issue, your contact will make notes and entries in your ticket which can be tracked via the client portal.  You will also receive automatic email updates as these entries are made to keep you informed.

Once the assigned resource has resolved your issue, they will communicate with you to ensure you are happy with the outcome and then complete the ticket.  You will receive automatic email indicating the ticket was closed with the problem resolved to your satisfaction.

Looking to get your technology needs resolved by an IT company that cares? Trust Networks of Florida today for the service and support you need!  Contact us at (850) 434_-8600 or 1 (800) 368_-2315 or send our support staff an email to msoc@nof.com.